Our Business : Teams & Services

Global Trade Operations

The Global Trade operations team provides a comprehensive Trade Finance service to several international branches of Mizuho Bank. GTO team is specialized in trade document examination under Letters of Credit and proficiency extends to diverse area such as Bill Booking under Letters of Credit and Collections, Standby Letters of Credit Issuance, Export advising and Anti Money Laundering (AML) screening. Also, serving as mid office for certain overseas branches to coordinate with direct customer on trade related queries. Currently, the team provides services to several Mizuho branches including Ho Chi Minh, Singapore, New York, Hong Kong, Seoul, Dubai and India.

Global Digital Transformation

The Global Digital Transformation team offers a diverse range of cutting-edge digital solutions utilizing the latest technologies, like automations, Artificial Intelligence/Machine Learning, and OCR. These innovations are geared towards enhancing process efficiencies, controlling costs, and enabling seamless straight thorough processing. With a portfolio boasting over 200 automated solutions developed across multiple offshore offices, the team also delivers business process management support using a workflow system. Presently, they are actively deploying these solutions across branches in London, Seoul, Mexico, Singapore, Sydney, Hong Kong, Yangon, and India.

Global Credit Administration

Presently, Global Credit Administration delivers comprehensive end-to-end credit rating review services to its clients. Additionally, GCA is capable of supporting various other credit-risk related functions, including drafting credit applications and notes, managing covenant monitoring, and overseeing pre- and post-sanction credit monitoring activities. The team has also launched operational efficiency initiatives, implementing automation in rating processes specifically for its operations in India, with plans to extend similar RPA to other regions. Currently, GCA is serving clients in India, Sydney and Hong Kong.

Global Loan Operations

The Global Loan Operations team manages the processing of Syndication and Bilateral Loan Administration. Their operations encompass handling drawdown-rollover requests, repayments and pre-payments, interest collection, FX reconciliation, among other tasks. Presently, their client base includes India, New York, London and Singapore.

Global Remittance Operations

Global Remittance Operations majorly offers prime services in Remittance operations along with supporting other banking functions as well. At present, the team manages remittances (both overseas and domestic), interbank and money market transactions, bilateral loans, customer forex transactions, in-house transfers, and more. Considering the criticality of the operations, this process involves prompt co-ordination while processing and supporting reconciliation of operational outcomes with reporting of transaction status in a proactive and timely manner. The services are presently extended to the Yangon region.

Global Securities Support

The offerings from Global Securities Support encompass Collateral management operations for non-centrally cleared over-the-counter derivatives. This involves executing portfolio reconciliation, managing disputes, handling reporting, and ensuring governance. Additionally, the team provides business, and IT support services specifically tailored for collateral management. Presently, these services are exclusively provided to Mizuho Securities (Japan).

Global System Implementation

Global system Implementation is the strategic unit of Mizuho global service for driving transformative change in Mizuho bank. GSI mission is to establish Operational Excellence as the competitive advantage of the Mizuho Financial Group via streamlining processes & systems and creating cost-effective error free operational environment. Primarily focused in serving Asia pacific region across the domains of Business analysis, project management, and system implementation support etc.
GSI team's dedicated professionals work collaboratively to ensure a seamless experience throughout the project life cycle.

Global IT Security & Governance

The Global IT Security and Governance (GITSG) support team functions as a centre of excellence for the Mizuho group, driving global cybersecurity, IT governance and IT risk management by employing innovation, resilience and adaptability to support business growth. Established in January 2024, the GITSG team continues to expand their contribution across cybersecurity risk assessments, identify and access management (IAM), cybersecurity operations & governance and application security and vulnerability management.

Global IT Infrastructure

The Global IT Infrastructure team plays a crucial role in managing the networks and physical and storage systems necessary to maintain optimal service. The team is positioned to support business continuity and acts in a BCP support role. Its capabilities include:

Helpdesk Support: Extends remote support 24/7 to fix any issue
Regular security patch updates to secure the network from any potential vulnerabilities
Server Support: Performs regular health checks, and monitors and maintains the server for better user experience

Global IT Development

The Global IT Development team plays a key role in the creation and maintenance of BFSI applications. The team manages a strong EUC portfolio that adheres to internal Head Office Policy Guidelines and RBI Policies, and strives to eliminate manual work. The team offers numerous services to all Mizuho Branches such as:

EUC Development team: Optimizes latest technologies including Microsoft technologies and Java-based applications
Quality Check team: Includes ISTQB-certified employees who are equipped to perform manual and automation testing
L3 Application Support: Offers 24/7 support to fix critical issues and ensures business continuity

Global Helpdesk Operations

The Global Helpdesk Operations team is an essential component of Information Technology and Business Process Services, and acts as the primary point of contact for users who require assistance on technical issues, access inquiries, contact information or any other service requests. The team serves as a centralized hub designed specifically to maintain business continuity by addressing and resolving IT related issues for any application, such as internal GBASE, Pega systems, etc.

Global Quality Assurance

The Global Quality Assurance function acts as an extention of the regional QA team of Mizuho Bank and handles assurance services mainly focusing on anti-money laundering. Its deliverables include periodic quality assessment of each business process operation such as sanction list maintenance, screening of remittances, trade finance and transaction filtering transactions, etc.

Global KYC

The Global KYC & AML team handles insourcing of activities related to customer due diligence for onboarding, periodic review, transaction monitoring and other anti-money laundering related services for Mizuho Bank and other Mizuho group companies.