Call Center

Mizuho Information Line (toll free, in English, for individual customers) 0120–324–638

Service Content

Assistance with the products and services listed below is available in English.

Products and Services	Hours of Operation
Yen deposits Foreign currency deposits/overseas remittance Housing loans Other loans Branches/ATMs Mizuho Direct 1 Mizuho Mileage Club 2	Monday – Friday: 9:00am – 5:00pm (Japan time) Note: Closed on public holidays in Japan, including substitute holidays, as well as Dec. 31 – Jan. 3. Service may not be available during the above hours due to system maintenance etc

Products and Services

Hours of Operation

Yen deposits
Foreign currency deposits/overseas remittance
Housing loans
Other loans
Branches/ATMs
Mizuho Direct *1
Mizuho Mileage Club *2

Monday – Friday: 9:00am – 5:00pm (Japan time)

Note:
Closed on public holidays in Japan, including substitute holidays, as well as Dec. 31 – Jan. 3. Service may not be available during the above hours due to system maintenance etc

*1 Online banking service accessible from personal computers and smartphones
*2 Membership service which offers special benefits, such as free ATM usage outside of business hours, depending on the customer's transaction status, etc.

Procedure

Step 1: Call the toll free number above.

Step 2: You will be connected to an interpreter–operator. Please inquire in English about the product/service you are interested in.

Step 3: The interpreter–operator will connect you to the representative who is in charge of that product/service.

Step 4: A three–way call (customer — interpreter–operator — representative in charge of product/service) will begin.

Step 5: The interpreter–operator will interpret your inquiry into Japanese for the representative, and interpret their reply into English for you.